Refund policy

Returns & Exchanges

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return or exchange. All returns will receive store credit, no direct refunds.

To be eligible for a return, your item must be in the same condition that you received it, with tags. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at willowcreeknd@gmail.com. Please note that returns will need to be sent to the following address:
3986 Hwy 49
Glen Ullin, ND 58631

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer is responsible for all shipping charges. Shipping charges will be deducted from store credit amount.

You can always contact us for any return/exchange questions at willowcreeknd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
All returns & exchanges will receive store credit (less shipping charges). No direct refunds will be made.